Frank B. Albertson

125 Richards Glen Drive, Franklin, TN 37067  ·  Home: 615-771-6510  ·  Cell: 615-934-4332  ·



Career Target: Director / Manager of Physical Security


Over 20 years of experience in Physical Security / Corporate Security, including recent Director-level position. Consistent record of meeting and surpassing physical security goals. Extensive professional development in security and related areas. Former Secret Clearance. ASIS & ACP member.


Established the Corporate Security organization as a professional presence and key business partner to corporations (Change Healthcare, Emdeon, WebMD) over the past 14 years.


Ø  Multi-disciplinary security background demonstrating progressive increase in responsibilities and bottom-line impact.

Ø  Highly skilled in establishing, gaining approval for, and implementing key security policies, programs, and procedures.

Ø  Excellent analytical and organizational abilities, including management of multiple and at times conflicting priorities.

Ø  Proven success in building a top-notch security function that ensures full compliance, protection, and risk mitigation.


Selected Knowledge and Skill Areas:

Staff Development & Training  ·  Budget Development & Management  ·  Physical Security Design & Implementation

Cross-Functional Team Building & Leadership  ·  Quality & Safety Standards  ·  Business Continuity Planning 

Security Program Development  ·  Investigation & Case Management  ·  Basic Law & Courtroom Procedures

Risk Assessment of Corporate Facilities  ·  Corporate ID Program Design & Administration  ·  Crime Prevention






Professional Experience






CHANGE HEALTHCARE (previously Emdeon) – Nashville, TN – 2010-2016

Leading provider of software and analytics, network solutions, and technology-enabled services. Change Healthcare features Intelligent Network, the single largest financial and administrative network in the U.S. healthcare system.

Director, Corporate Security & Business Continuity

Expanded responsibilities to include developing and implementing a Business Continuity Planning (BCP) program, creating BCP policies and procedures, and building cross-functional Steering and Crisis Committees within the BCP program.

Held full responsibility for developing, documenting, implementing, training, and retraining on all physical security policies, practices, standards, and results. Focused efforts on protecting the corporation’s team members, facilities, and assets, ensuring corporate compliance, and maintaining continuity for the corporate image. Managed direct reports and worked with facilities as well as ~30 HR contacts at Change Healthcare locations nationwide on security and safety-related matters. Administered operating expense budget of ~$400,000.

·         Wrote, gained approval for, and implemented security policies / procedures, including Business Continuity Policy & Procedures and Workplace Violence Prevention Policy. Designed Workplace Violence Awareness training video designated as mandatory in 2016 for new manager orientation and existing manager training (annual).

·         Rewrote Physical Security and Business Continuity policies / procedures to align with HITRUST Common Security Framework (CSF), with the HITRUST Physical Security & Environmental Policy and Standard, along with the HITRUST Business Continuity Policy and Standard, were approved and published (10/2016).

·         Negotiated 20% reduction in annual security systems maintenance and repair contract in 2014 that remains in effect through 2017. Additionally negotiated with security officer services vendor to hold costs at 2014 level, with cost structure remaining intact through 2017.

·         Served as the Corporate Security Subject Matter Expert (SME) for both internal and customer-facing audits as well as certifications, accreditations, and regulatory compliance (e.g. FISMA, HIPAA, HITRUST CSF, PCI DDS, EHNAC, multiple others).

·         Influenced growth in authorized Business Continuity plans from zero to 150.


EMDEON (previously WebMD) – Nashville, TN – 2002-2010

World-renowned health information services website featuring a wide range of health care topics.

Director of Corporate Security

Coordinated all corporate efforts and incentives for the protection of personnel, property, products, and services as well as other assets (via assault, theft, fraud, malicious damage, and other criminal acts). Managed base security design, installation, testing, and training across 60+ facilities. Conducted detailed investigations for incidents of wrongdoing perpetrated against the company, including its businesses and team members.

·         Implemented enterprise-wide, standardized security system package that included electronic access control, CCTV, and intrusion alarm detection / monitoring.

·         Maintained exemplary record of corporate integrity and compliance with all laws / regulations through developing and implementing security and business continuity policies, processes, and procedures.

·         Worked with Director of Information Security on developing full suite of requirements (Information and Physical Security) for a major international IT services vendor contract providing services to Emdeon in the U.S. and India. Traveled to India to review vendor’s physical security standards and implementation practices.

·         Authored and gained approval from Legal / Compliance to implement multiple Corporate Security policies and procedures aligned to the HIPAA Security Rule, including:

Access to Facilities Policy  w  Physical Security Standards for Facilities Policy  w  Corporate Identification Policy  w  Destruction of Confidential Documents Policy  w  Facility Access Control & Enforcement Policy  w  Clean Desk Policy  w  Physical Security Standards for Workstations Policy  w  Facility Security & Life Safety Maintenance Policy




Telecommunications service provider with a seamless fiber optic network of over 100,000 route miles, connecting 200 of the world’s largest cities in 27 countries.

Senior Manager, Corporate Security

Traveled worldwide to coordinate personnel and physical security for both executives and ancillary team members (Global Crossing launched their fiber optic network in Japan, Mexico, Argentina, Brazil, Belgium, and Great Britain. Managed team that handled all eavesdropping warrants and court-ordered wiretap subpoenas. Provided expert witness testimony for cases ranging from homicides to the sale of illegal weapons.

·         Coordinated the Foreign Intelligence Surveillance Court requests within the company’s operating territories. Worked directly with the FBI and maintained a Secret Clearance as part of responsibilities.




Manager, Corporate Security – Frontier Communications

Special Research Analyst – Department of Defense, National Security Agency






Education & Credentials






Bachelor of Arts (BA) in Political Science – SUSQUEHANNA UNIVERSITY – Selinsgrove, PA

Professional Training – Completed numerous courses, seminars, and workshops, including: Active Shooter; Crisis Management Program Planning; Violence Assessment; Terrorism; Business Continuity Planning & Assessment; Executive Protection; Security Program Development; and internal company courses on Management, Leadership and Team Building.

Professional Affiliations – American Society of Industrial Security (ASIS) International; Association of Continuity Professionals, Mid-Tennessee Chapter

Military – United States Army, Intelligence Corp




William M. Nalley


 931-624-7590


Accomplished and results-oriented professional with more than 24 years of experience in security, law enforcement and military operations, with a proven history of leveraging relationship management and communication strengths to drive quality, continuous improvement and safety initiatives. Team leader with a passion for mentoring, training, and developing high-functioning project teams in a diverse, multi-cultural environment. Refined communicator who enjoys forging relationships with project leadership, engineers, maintenance personnel, front line supervisors, clients, and contractors to understand needs, mitigate challenges, and drive solutions that ensure 100% compliance.

Areas of key strengths include:

 EXCELLENT STRATEGIST - Provide advanced technical solutions that boost productivity and efficiency across the organization. Quickly identify problem areas and implement effective solutions to meet goals.

 EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for cross-discipline talents in needs analysis, troubleshooting and problem resolution in fast-paced environments.

 STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track record of dependability. Maintain focus on achieving results while formulating and implementing solutions to meet a diversity of needs.

 INSIGHTFUL AND ARTICULATE - Excellent interpersonal/communication skills. Interacted with all levels from executives and administration personnel to customers and staff, covering all ends of the spectrum.

 COMPUTER EXPERTISE - Strong background in computer programs and applications including Microsoft Office and various records keeping software.


Operations Manager: DynCorp International LLC February 2015–December 2015

Provided experienced management planning, directing and coordination of program operations, to ensure fulfillment of contractual obligations while seizing opportunities to develop new business or expand. Created and implemented Training Management Plan, updated curriculum to ensure up-to-date training methods are being used to grow personnel. Facilitated communications and teamwork to ensure projects had the needed resources for timely completion. Planned and implemented more than 25 force protection improvement projects. Identified program/contract requirements and overseen the development of appropriate work processes to meet program/contract needs.

Security Manager: DynCorp International FZ LLC October 2010–February 2015

Provided experienced leadership and management planning, directing and coordinating security operations, personnel in support of static security, mobile operations, tactical operations center and training involving diverse security teams and operators. Conducted planning, direction, coordination and execution of all security and safety operations in accordance with security policies and safety procedures. Strengthened vehicle and personnel searches of employees at the end of the work day to reduce employee theft of U.S. Government property, saving approximately $300,000.00 dollars a year. Fostered and facilitated communication between employees from sixteen different countries, improving their understanding of our operations, processes, mission and company goals to increase mission success. Encouraged confidence and commitment during stressful situations. Developed, amended and described to others Standard Operating Procedures appropriate for the threat level and force protection level.

Assistant Regional Supervisor: DynCorp International FZ LLC July 2010–October 2010

Managed the operations of a 400 student/12 building training academy designed to train the National Police and the Border Police. Mentored and advised the Police Chief/ Commandant and his 70 instructors concerning all aspects of training. Ensured the monitoring of classroom and practical training for compliance and adherence with curriculum. Increased training exercises by 25% at the training center by acquiring and providing the proper training aids and pyrotechnics to the instructors for scenario based training. Spearheaded the creation of an incentive program to reward ten instructors to strive for higher performance which in turn increased instructor retention at the training academy by more than 30%.


Assistant Mentor Supervisor: DynCorp International FZ LLC July 2009–July 2010

Coordinated the operations for 208 police personnel. Interacted, networked and coordinated efforts with U.S. Department of State & other US government agencies, U.S. Military personnel, contractors, foreign military & police personnel and others from the international community. Increased mentoring time of all assigned districts by maximizing on site time and focusing on problem areas. Maintained a safe movement/convoy record during 250 team ground operations and 124 helicopter flights throughout a hostile region.

Police Mentor: DynCorp International FZ LLC January 2009–July 2009

Established police sub-stations in remote areas while planning, directing and coordinating law enforcement activities. Worked efficiently with police officers from around the world to enhance police training. Provided security during all mobile operations through unsecured high risk areas. Guided and assisted police executives along with their subordinate command staff in areas such as: Facilities management, operations, personnel, finance, training and logistics. Trained and mentored 87 police officers in community policing practices increasing citizen involvement. Mentored the criminal investigation section to create case files, investigate crimes, collect evidence, and submit evidentiary items to crime lab to develop leads to solve violent crime.

Detective/Field Training Officer/Patrol Officer: Clarksville Police Department Clarksville, Tennessee 1998 –2009

Extended, diverse exposure conducting investigations into areas of misconduct concerning police operations. Investigated use of force, police pursuit incidents and other operational issues. Planned, directed and coordinated background investigations for new applicants applying to the police department. Coordinated and attended job fairs to increase recruiting. Investigated crimes such as: attempted homicide, robbery, burglary, forgery and other varied felony offenses. Planned, created, and instructed Interview and Interrogation courses during police in-service training. Performed search and seizure operations as well as covert surveillance operations. Planned, organized and coordinated, prolonged surveillance operations involving theft rings and burglaries.

Full Time Student/Clarksville Police Hiring Process: 1995-1998

Chaminade University of Honolulu, Hawaii

Honolulu Community College, Hawaii

United States Army: 1988-1995

Planned, requested, coordinated, transported, stored, issued, tracked ammunition expenditures for my brigade.

Served as section leader training and guiding a team of nine to mission success winning unit competitions.

Obtained the first 100% score for the unit during physical security arms room inspections while performing additional duty as the Unit Armorer. Selected to serve on a special weapons team and conducted mobile security operations of special weapons. Participated in Operation Desert Shield, Desert Storm and Provide Comfort.


Bachelors of Science Degree in Criminal Justice Chaminade University of Honolulu  Honolulu, Hawaii  1997 Honors: Magna Cum Laude

Associates of Science Degree in Administration of Justice

Honolulu Community College  Honolulu, Hawaii  1995

Graduated with Honors


Member of American Society for Industrial Security (ASIS)

82nd Airborne Division Association “Life Time” Member

William M. Nalley


  931-624-7590